Return & Refund Policy
We want you to be satisfied with your INJORA purchase. This policy explains our return, refund, cancellation, and limited warranty terms for products purchased directly from INJORA.com.
30-Day Return Policy
We accept return requests within 30 days of delivery.
For voluntary returns, such as ordering the wrong item, changing your mind, or no longer wanting the product:
The item must be unused, uninstalled, and in its original condition.
The original packaging, accessories, parts, and manuals must be included.
A valid INJORA.com order number is required.
The customer is responsible for return shipping costs.
Original shipping charges are non-refundable unless otherwise required by applicable law.
To request a return, please use our Cancel or Return an Order service. If you need assistance, you may also contact us at support@injora.com.
Please do not send products back without receiving return instructions from us. The applicable return address will be provided after your return request has been reviewed.
Our 30-day return policy is provided in addition to any statutory consumer rights that may apply in your country or region. Where applicable law provides additional or more favorable rights, those statutory rights remain unaffected.
Damaged, Defective, Incorrect, or Missing Items on Delivery
If your order arrives damaged, defective, incorrect, or with missing parts, please contact us at support@injora.com as soon as possible.
Please provide:
Your order number
A description of the issue
Clear photos or videos showing the product and the problem
Photos of the package when shipping damage, missing items, or an incorrect shipment is involved
After verification, we will provide an appropriate solution depending on the issue, which may include troubleshooting assistance, replacement parts, a replacement product, a partial refund where you agree to keep the product, or a full refund.
If a return is required because we sent an incorrect item, or because the product is damaged or defective in circumstances for which INJORA is responsible, we will provide return shipping instructions and cover or arrange reasonable return shipping costs as appropriate and as required by applicable law.
120-Day Limited Warranty
Products purchased directly from INJORA.com are covered by a 120-day limited warranty from the date of delivery against manufacturing defects under normal and intended use.
If a product develops a problem during the warranty period, please contact us at support@injora.com.
To help us diagnose and verify the issue, we may ask you to provide:
Your INJORA.com order number
Product name or SKU
Clear photos or videos showing the problem
Details about the installation and product setup
For electronic products, relevant information such as the battery, motor, ESC, receiver, wiring, connectors, and operating voltage used
We may also ask you to perform reasonable troubleshooting steps before determining whether the product has a manufacturing defect.
If the issue is confirmed to be covered by this limited warranty, we will provide an appropriate remedy based on the nature of the issue and applicable law. This may include troubleshooting assistance, replacement parts, a replacement product, a partial refund where you agree to keep the product, or a full refund where appropriate.
What the Limited Warranty Does Not Cover
The 120-day limited warranty does not cover problems or damage caused by:
Normal wear and tear
Accidents, crashes, impacts, or other external damage
Improper installation, use, maintenance, or storage
Incorrect wiring or reverse polarity
Incorrect or unsupported voltage
Short circuits, overload, or excessive heat caused by the setup or operating conditions
Use with incompatible components
Damage caused by modification, repair, soldering, cutting, or disassembly
Water or moisture damage where the product is not specified as waterproof, or use outside the product's stated operating conditions
Cosmetic wear that does not affect normal operation
Modification, repair, soldering, cutting, or disassembly does not automatically void the warranty. However, any damage caused by these actions is not covered.
Normal wear of consumable or wear-related components is not covered unless the issue is caused by a manufacturing defect.
Out-of-Warranty Support
If your product is outside the 120-day limited warranty period, you are still welcome to contact us for assistance.
Depending on the product, the nature of the issue, and parts availability, we may be able to provide troubleshooting assistance, replacement parts, or a discounted replacement.
Any support offered outside the warranty period is provided on a case-by-case basis and does not extend or renew the original limited warranty, except where required by applicable law.
Return and Cancellation Requests
To request a return or cancellation, please use our Cancel or Return an Order service.
After signing in, select the applicable order and follow the available options to submit your request.
We will try to accommodate cancellation requests before an order is shipped. Once an order has shipped, it generally cannot be cancelled in transit, but you may request a return after delivery subject to this policy and any applicable statutory rights.
If you are unable to submit your request through your account, or if your order involves a damaged, defective, incorrect, or missing item, please contact us at support@injora.com.
Voluntary return requests are reviewed before return instructions are provided. Statutory withdrawal notices do not require our approval, although you should still follow the return instructions we provide. The appropriate return location may vary depending on the product, order, destination, and reason for return.
Please do not return products to any address shown elsewhere on our website, on a shipping label, or on the original package unless we specifically instruct you to use that address. Sending a return to an unauthorized address may delay processing.
For voluntary returns under our 30-day return policy, once return instructions have been provided, please send the item back within 14 days and provide tracking information where available.
Returned products must be securely packaged. Damage caused by inadequate return packaging may affect the refund amount where permitted by applicable law.
Refunds
Once we receive and inspect a voluntary return, we will notify you whether it meets the requirements of our 30-day return policy.
Eligible refunds will normally be issued to the original payment method.
For voluntary returns under our 30-day return policy, please allow up to 14 days for us to process an eligible refund after receiving the returned item.
Refunds relating to statutory consumer rights, including the EU right of withdrawal, will be processed within the time limits required by applicable law.
Additional processing time may be required by your bank or payment provider after we issue the refund.
Shipping Costs
For voluntary returns under our 30-day return policy, such as ordering the wrong item, changing your mind, or no longer wanting the product, return shipping costs are the customer's responsibility.
If we sent the wrong item, INJORA will cover the reasonable return shipping cost if a return is required.
If a product arrived damaged or defective and a return is required in circumstances for which INJORA is responsible, we will cover or arrange reasonable return shipping costs as appropriate and as required by applicable law.
Original shipping charges are non-refundable for voluntary returns unless otherwise required by applicable law.
For EU statutory withdrawals, shipping costs are handled as described in the EU Right of Withdrawal section below.
Non-Returnable Items
The following are generally not eligible for voluntary returns under our 30-day return policy:
Used or installed products
Products that have been modified, damaged, or altered after delivery
Products returned without the original packaging, accessories, parts, or manuals required under our voluntary return policy
These restrictions apply to our voluntary 30-day return policy only. They do not limit valid warranty claims, statutory withdrawal rights, or other consumer rights that cannot legally be excluded.
Purchases from Third-Party Sellers
This return policy and INJORA.com limited warranty process apply to products purchased directly from INJORA.com.
If you purchased an INJORA product through Amazon, AliExpress, eBay, another marketplace, or an independent dealer, please contact the original seller or platform for return and after-sales assistance.
Any statutory rights you may have against the seller or other responsible party remain unaffected.
EU Right of Withdrawal
If you are a consumer in the European Union, you generally have the statutory right to withdraw from an eligible online purchase within 14 days without giving a reason.
This statutory right is provided in addition to our 30-day return policy. It does not reduce or replace the 30-day return period that INJORA provides to its customers.
For goods, the 14-day withdrawal period generally begins when you, or a third party designated by you other than the carrier, receive the goods. If multiple goods from the same order are delivered separately, the withdrawal period generally begins when the last item is received.
To exercise your right of withdrawal, please use our Cancel or Return an Order service. You may also notify us by emailing support@injora.com with a clear statement that you wish to withdraw from the purchase. No prior approval from INJORA is required to exercise this statutory right.
It is sufficient for your withdrawal notice to be submitted before the 14-day withdrawal period expires.
If you exercise your statutory right of withdrawal, you must send the goods back without undue delay and no later than 14 days after notifying us of your decision to withdraw. We will provide the applicable return address and return instructions after receiving your request.
Please do not send goods to an address shown elsewhere on our website, an invoice, a shipping label, or the original package unless that address is specifically provided to you as the return address for your request.
Unless INJORA agrees otherwise or applicable law requires otherwise, you are responsible for the direct cost of returning the goods when exercising the statutory right of withdrawal.
If the return is required because we sent an incorrect item, or because the goods are defective or damaged in circumstances for which INJORA is responsible, return shipping costs will be handled by INJORA as required by applicable law.
If you validly exercise your statutory right of withdrawal, we will reimburse payments as required by applicable law, including the cost of the least expensive standard delivery method offered for the original order. We are not required to reimburse additional delivery costs resulting from your choice of a more expensive delivery method.
Reimbursement will be made without undue delay and within the time required by applicable law. Where permitted by law, we may withhold reimbursement until we have received the goods back or you provide evidence that you have sent them back, whichever occurs first.
You may inspect the goods as reasonably necessary to establish their nature, characteristics, and functioning. You may be responsible for any diminished value resulting from handling beyond what is reasonably necessary for that purpose.
Certain goods or contracts may be excluded from the statutory right of withdrawal where an exception under applicable law applies.
The conditions of our voluntary 30-day return policy, including the requirement that an item be unused, do not restrict or reduce your statutory EU right of withdrawal.
EU Model Withdrawal Form
If you are an EU consumer, you may use the following form to notify us that you wish to withdraw from an eligible purchase. Use of this form is optional. You may instead use our Cancel or Return an Order service or send another clear statement of your decision to withdraw to support@injora.com.
To: INJORA
Email: support@injora.com
Business contact details: Please refer to the business contact information provided on INJORA.com.
I hereby give notice that I withdraw from my contract of sale of the following goods:
________________________________________
Order number: ___________________________
Ordered on / received on: _______________
Name of consumer: ______________________
Address of consumer: ___________________
Signature of consumer (only if this form is submitted on paper): ___________________
Date: ___________________
Important: The business contact address is not necessarily the return address. Please do not return any product until we provide the applicable return address and return instructions for your request.
Statutory Consumer Rights
The 120-day limited warranty described above is a voluntary commercial warranty provided by INJORA.
It does not exclude, restrict, replace, or reduce any consumer rights or remedies that cannot legally be excluded under the laws applicable to your purchase.
Where applicable consumer protection law provides rights or remedies beyond this policy or beyond the 120-day limited warranty period, those statutory rights will continue to apply.
Thank you for choosing INJORA.